“We struggled with being able to quantify things with analytics and data. “It wasn’t meeting our needs,” explained Greenwald. The team of six was using Uservoice but experienced pain as the company began to ramp up. He joined the company in 2014 and took charge of reinventing the customer experience. Josh Greenwald is the community support lead at Swiftkey. Considering such vast scale, you can’t help but sit up and pay attention. With its apps, users have saved themselves a trillion and a half keystrokes. SwiftKey’s users have written the equivalent of 30,673 copies of Encyclopaedia Britannica. The simple yet effective app has been installed on millions of devices, and its technology is found on more than 250m smartphones around the world. That’s the case with SwiftKey, a smart predictive keyboard. When things work well, they slip into the background. Competition: With this update, SwiftKey seems to be now on par with its competitors in terms of support for Indic languages.It’s easy to take the little things for granted. The company also claimed that they have made the app installer quicker by replacing the popup EULA with links at the bottom of the page.
Besides the new languages, the company mentions that it has changed the SSL certificate handling to increase robustness of the secure connections used for SwiftKey Cloud’s Backup & Sync services. Interestingly, Swiftkey is preloaded as a default keyboard on Xiaomi Mi 3. However, ever since the update, It doesn't seems to work with Xiaomi Mi 2 or Mi 3 phone. SwiftKey, which was until recently a paid app, opted for a freemium approach in June this year. We’ll update this post with our take on the app after giving it a try.
The new version is still not live in the Google Play Store at the time of writing this post. Swiftkey recently released an iOS app as well, however we are not sure as to when the company plans to add support for Indian languages to the app. SwiftKey had earlier added support for Hindi and Hinglish to its language options, back in December 2012. The Indian languages now supported are Assamese, Bengali, Gujarati, Kannada, Malayalam, Marathi, Oriya, Punjabi, Tamil, Telugu, and Urdu. Popular keyboard app SwiftKey is releasing an updated version of its Android app, adding support for 11 new Indian languages along with Nepali and Sinhala in open beta.
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